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Terms and Conditions


Images and Representation

  • Images are for reference only. We try to keep them up-to-date and as accurate as possible. However, sometimes the manufacturer has modified the presentation of the product, while maintaining the same quality.


We may use your personal information to:

• Administer our website and business.

• Personalize our website for you.

• Enable your use of the services available on our website www.pormontera.com.

• Send you products purchased through our website.

• Provide you with services purchased through our website.

• Send you statements, invoices, and payment reminders, and collect payments.

• Send you non-marketing commercial communications

• Send you email notifications that you have specifically requested

• Send you our newsletter by email, if you have requested it (you can inform us at any time if you no longer require the newsletter)

• Send you marketing communications relating to our business that we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer wish to receive marketing communications)

• Provide third parties with statistical information about our users (but such third parties will not be able to identify any individual user from that information)

• Handle inquiries and complaints made by or about you in relation to pormontera.com

• Keep our website secure and prevent fraud

• Verify compliance with the terms and conditions governing the use of our website www.pormontera.com (including monitoring private messages sent via our website's private messaging service)

• If you submit personal information for publication on our website, we will publish and use that information in accordance with the license you grant to us.

• Your privacy settings can be used to limit the posting of your information on our website and can be adjusted using the privacy controls on the website.


We will not, without your express consent, provide your personal information to any third party for your or any other third party's direct marketing purposes.


Orders

— Orders placed before noon (12:00 p.m. EST) on business days will be processed within 48 to 72 hours of receipt, or longer during the holiday season. We are not responsible for delivery delays due to third parties (i.e., carriers such as UPS or USPS), or for website delays or errors.

— Orders are generally shipped Monday through Thursday. If the order includes perishable and delicate items, we reserve the right to ship it on the following Monday to avoid the items remaining in the carrier's warehouse over the weekend. Perishable items must be ordered with expedited shipping, not flat rate or ground shipping.

—If perishable products are ordered with flat-rate or ground shipping, we are not responsible for their quality upon delivery.

Return and Refund Policy

1. Perishable Goods Policy:

— Due to health and safety regulations, we cannot accept returns on perishable goods. However, if there is a problem with your order, please contact us immediately.

2. Damaged or Incorrect Orders:

— If your order arrives damaged or incorrect, please contact our customer service team within 24 hours of delivery for a replacement or refund.

3. Refund Processing:

— Refunds will be processed to the original payment method within 5 to 7 business days.



General policies

1. Customer Service:

— For any questions or concerns, please contact our customer service team by emailing pormonteratapas25@gmail.com

2. Order Confirmation:

— You will receive a confirmation email with your order details and estimated delivery/pickup time.

3. Order Modifications and Cancellations:

— To modify or cancel your order, please contact us within 6 hours of placing your order.

4. Order Delivery:

— Por Montera Pintxos y Tapas assumes no responsibility in the event of theft, loss, or damage to the shipment.

  • Política de privacidad
  • Términos y condiciones

Por Montera Pintxos and Tapas

Copyright © 2025 Por Montera - All Rights Reserved.

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